Booking Terms and Conditions

Appointments and individual bookings (non party/bridal/mobile):

PLEASE NOTE ALL PRE-PAYMENTS FOR INDIVIDUAL SALON APPOINTMENTS ARE NON-REFUNDABLE BUT A CREDIT NOTE CAN BE PROVIDED IF 48 HOURS NOTICE OF CANCELLATION IS GIVEN. FOR PARTY TERMS AND CONDITIONS PLEASE SEE YOUR BOOKING FORM.

Parties:

Le Keux Vintage Enterprises Ltd t/a Le Keux Events
Hen Party Booking Terms and Conditions
1.      Definitions:
In these Terms and Conditions, wherever it makes sense:
“You” refers to you, our customer;
“We” or “Us” refers to Le Keux Vintage Enterprises Ltd, trading as Le Keux Events;
“Guests” refers to any persons other than you to whom we are booked to supply our Services at the Party;
“Services” refers to the services we supply, which are listed on the Booking Form;
“the Party” means the principle occasion, as indicated on the Booking Form, for which you have booked us to provide our Services;
 “Venue” means the premises at which the Party is to take place;
2.      Offer and Acceptance of Agreement
2.1.     When you place your order for one or more of our Services it is an offer by you to enter into a legal contract with us;
2.2.     You and we will only enter into a binding contract when you receive notification from us that we have accepted your order and that a binding contract exists from the date and time specified in the notification, which will normally be after your booking form and payment of either the total charge or non-refundable deposit have been received by us;
3.      Deposit, Price and Payment
3.1.     On bookings made 28 days or more before the Party, you must pay a deposit of 30% of the total charge at point of booking to secure your order for our Services.  The deposit will only be refundable in certain circumstances as set out in this Agreement;
3.2.     You must pay the balance of the total charge not less than 28 days before the Party.  If you do not pay the balance of the total charge 28 days before the Party, we reserve the right to cancel your booking and not to perform any further or unfulfilled part of our Services.  If we exercise that right, your deposit will not be refunded;
3.3.     For bookings made less than 28 days before the Party, the total charge must be paid in full at point of booking, in which case, 30% of the total charge will be treated as a deposit which will not normally be refundable;
3.4.     We accept payment by cash, cheque or bank transfer, provided that cheques will require seven days to clear and we reserve the right to refuse payment by cheque in our discretion if it appears to us that any cheque by which you propose to pay will not have cleared by 28 days before the Party.  Cheques should be made payable to Le Keux Events and sent to 41 Beauty Bank Cradley Heath B64 7HZ.
3.5.     Where we have accepted an order from you and have received payment, if the payment is subsequently refused or rejected then we reserve the right to refuse to perform any further or unfulfilled part of the Services you have booked;
4.      Location and Venue of the Party
4.1.     The prices quoted on the Booking Form do not include the cost of hire of any Venue for the Party and you are responsible for arranging a suitable Venue for the Party, unless you and we make other arrangements, in which case there will be a separate agreement between us;
4.2.     In relation to the Venue, unless we agree otherwise, it is your responsibility to:
1.a)      make sure the areas where the Services are to be performed are ready for us to perform the Services;
1.b)      make sure anything which will stop or hinder in the performance of the Services has been removed;
1.c)      make sure we are able to gain access to the Venue at the dates and times we and you have agreed we will perform the Services;
1.d)      obtain any necessary consents, permissions and approvals before we start performing the Services.
4.3.     The prices for our Services are calculated, in part, on the basis that the Party will take place within a radius of 30 mile radius of Birmingham New Street Station.  We reserve the right to make further reasonable charges over and above the total charge for Trials and Parties outside that radius to cover the costs of our travel and transport; which further charges will be payable as if they formed part of the total charge;
5.      Guests and Allergies, etc.
5.1.     You must notify us of the following in advance of any Party:
1.a)      any allergies which you or any of the people who will attend the Party may suffer;
1.b)      if you or any of the people who will attend the Party have any objection or issue in relation to the use of any particular hair or beauty product.
5.2.     You are responsible for ensuring that you and all Guests are present at the Venue in good time to enable us to perform our Services and you acknowledge that late arrival of you or any Guests may make it impossible for us to fully perform some or all of our services.  No refund will be made should we be unable to fulfil any of our Services because of the late arrival or you or your Guests in circumstances not covered by clause 7;
6.      Cancellation and Alterations by You
6.1.     You may cancel your Party with us by notifying us in writing not less than 28 days before the Party, in which case:
1.a)      If your deposit has been paid, but the balance of the total charge is still outstanding, the balance will not be payable by you, but your deposit will not be refunded;
1.b)      If the total charge has been paid in full, we will refund the total charge to you, less the 30% deposit;
6.2.     If you cancel your booking less than 28 days before the Party, the total cost of the booking remains payable by you;
6.3.     You may alter your contract by reducing the number of Services booked (to a minimum of one Service) up to 28 days before the Party by notifying us in writing, in which case we will recalculate the total charge payable and, where appropriate:
1.a)      reduce any balance payable by you accordingly; or,
1.b)      where the total charge has been paid in full, refund the difference between the original total charge and the recalculated charge if the recalculated charge is less than the total charge paid,
provided always that if the recalculated balance is less than the deposit of 30%, the amount of that deposit shall remain non-refundable;
6.4.     You may alter your contract with us by increasing the number of Services to be provided by us, or by increasing the number of Guests to attend the Party, at any time up to 24 hours before the Party by notifying us in writing, subject to the availability of those Services and our ability to perform them.  The cost of any additional Services and/or Guests must be paid in cleared funds not less than 24 hours before the Party;
6.5.     You may by reducing the number of Guests to attend the Party by notifying us not less than 28 days in advance of the Party, in which case, we will recalculate the total amount payable by you accordingly.  If you reduce the total number of Guests to attend the Party less than 28 days in advance of the Party, then the full cost of the Party as originally booked will be payable by you;
7.      Situations or events outside our reasonable control
7.1.     There are certain situations or events which may occur which are outside our reasonable control but which may stop us performing the Services at the Party.  Examples of such situations or events may include, but are not limited to:
1.a)      If weather conditions make it impossible or unsafe to perform any of the Services booked;
1.b)      If you have not provided a safe or suitable venue for us to perform any of the Services;
1.c)      If we have to wait for other providers of services who have been engaged by you to complete their work and/or services before we are able to perform the Services booked, or part of them, such that it is not possible for us to perform all or part of the Services;
1.d)      Where there is some other unforeseen or unavoidable event or situation beyond our control;
7.2.     Where such an event or situation occurs, we will make all reasonable efforts to re-schedule performance of our Services as soon as the situation which has stopped us performing the Services has been resolved.  If the rescheduled date is not convenient to you, or if we are unable to agree a rescheduled date, then we reserve the right not to refund any of the cost of your booking, because we will have incurred costs in the form of cosmetics, make-up and other products, and/or costs associated with staffing your Party;
7.3.     In the unlikely event that we must cancel all or some of our Services due to sickness or unavailability of our staff or contractors, or for any other reason, we will refund to you the charge for any and all Services which have not been delivered up to and including the total charge for the booking;
8.      Use of Property belonging to LeKeux Events Ltd or its Suppliers
8.1.     All equipment, cosmetics, make-up, lotions, wardrobe, sets, props and other items which we use to perform our Services remain our property or that of our Suppliers throughout your booking.  You agree that you and your Guests will treat such equipment, etc., with reasonable care;
8.2.     In the event that any equipment, etc. belonging to either us or our Suppliers is damaged by your act or omission, or the act or omission of your Guests, you agree to pay the reasonable costs of repair, or where repair is not possible, replacement of any and all equipment etc. so damaged.
9.      Exclusion and Limitation of Liability
9.1.     We do not exclude or limit liability for our negligence or negligent omission which causes personal injury or death;
9.2.      We shall only be liable for any loss or damaged suffered by you which is a reasonably foreseeable consequence of a breach of these Terms and Conditions, or by our cancelling the provision of some of all of our Services. In the event that any loss or damage suffered by you relates to your business activities then we exclude all liability and in particular we exclude all liability for loss of profits or other economic loss arising of a breach of this contract;
10.    Communication
10.1.   If you wish to send us any notice or letter, it must to be sent either:
1.a)      By post to 2 Acacia Grove, Rugby, CV21 2QT
1.b)      By email to info@lekeuxevents.co.uk
10.2.   If we wish to send you a letter or notice we will use the address or email address you have given on the Booking Form.
11.    Applicable Law
This agreement shall be governed by and construed in accordance with the laws of England and Wales and the English and Welsh courts shall have exclusive jurisdiction over any dispute arising out of on in connection with this Agreement.

Bridal and mobile bookings:

1.     Definitions:
In these Terms and Conditions, wherever it makes sense:
“You” refers to you, our customer;
“We” or “Us” refers to Le Keux Vintage Enterprises Ltd, trading as The Vintage Salon
“Guest” refers to any person other than you for whom we are booked to perform Services at the Event;
“Services” refers to the services we supply, which are listed on the Booking Form;
“the Event” means the principle occasion, as indicated on the Booking Form, for which you have booked us to provide our Services, other than a Trial;
“a Trial” means the services identified as Trials on the Booking Form, to be supplied in advance of the Event;
“Venue” means the premises at which the Event or Trial is to take place;
2.     Offer and Acceptance of Agreement
2.1.    When you place your order for one or more of our Services it is an offer by you to enter into a legal contract with us;
2.2.    You and we will only enter into a binding contract when you receive notification from us that a binding contract exists from the date and time specified in the notification, which will normally be after your booking form and payment of either the total charge or non-refundable deposit have been received by us;
3.     Deposit, Price and Payment
3.1.    On bookings made 28 days or more before the Event, you must pay a deposit of 30% of the total charge at point of booking to secure your order for our Services.  The deposit will only be refundable in certain circumstances as set out in this Agreement;
3.2.    You must pay the balance of the total charge not less than 28 days before the Event.  If you do not pay the balance of the total charge 28 days before the Event, we reserve the right to cancel your booking and not to perform any further or unfulfilled part of our Services.  If we exercise that right, your deposit will not be refunded;
3.3.    For bookings made less than 28 days before the Event, the total charge must be paid in full at point of booking, in which case, 30% of the total charge will be treated as a deposit which will not normally be refundable;
3.4.    We accept payment by cash, cheque or bank transfer, provided that cheques will require seven days to clear and we reserve the right to refuse payment by cheque in our discretion if it appears to us that any cheque by which you propose to pay will not have cleared by 21 days before the Event.  Cheques should be made payable to Le Keux Events and sent to 41 Beauty Bank Cradley Heath B64 7HZ.
3.5.    Where we have accepted an order from you and have received payment, if the payment is subsequently refused or rejected then we reserve the right to refuse to perform any further or unfulfilled part of the Services you have booked;
4.     Location and Venue of the Event
4.1.    The prices quoted on the Booking Form do not include the cost of hire of any Venue for the Event and you are responsible for arranging a suitable Venue for the Event, unless you and we make other arrangements, in which case there will be a separate agreement between us;
4.2.    In relation to the Venue, unless we agree otherwise, it is your responsibility to:
1.a)     make sure the areas where the Services are to be performed are ready for us to perform the Services;
1.b)     make sure anything which will stop or hinder in the performance of the Services has been removed;
1.c)     make sure we are able to gain access to the Venue at the dates and times we and you have agreed we will perform the Services;
1.d)     obtain any necessary consents, permissions and approvals before we start performing the Services.
4.3.    The prices for our Services are calculated, in part, on the basis that the Event will take place within a radius of 15 miles of Birmingham New Street Station. We reserve the right to make further reasonable charges over and above the total charge for Trials and Events outside that radius to cover the costs of our travel and transport; which further charges will be payable as if they formed part of the total charge;
5.     Allergies, etc.
You must notify us of the following in advance of any Trial or Event:
1.a)     any allergies which you or any of the people who will attend the Event may suffer;
1.b)     if you or any of the people who will attend the Event have any objection or issue in relation to the use of any particular hair or beauty product.
6.     Staffing for Services and Events
In order for us to be able to cover multiple bookings on any given day, and in order to protect your Event (where possible) against cancellation due to sickness or unavailability of a salon stylist, we reserve the right to supply any member of our salon staff or, where necessary, a sub-contractor, to perform our Services at the Event; however, we will use all reasonable efforts to accommodate any request by you for a particular salon stylist where possible.
7.     Cancellation and Alterations by You
7.1.    You may cancel your contract with us by notifying us in writing not less than 28 days before the Event, in which case:
1.a)     If your deposit has been paid, but the balance of the total charge is still outstanding, the balance will not be payable by you, but your deposit will not be refunded;
1.b)     If the total charge has been paid in full, we will refund the total charge to you, less the 30% deposit;
7.2.    If you cancel your booking less than 28 days before the Event, the total cost of the booking remains payable by you;
7.3.    If you book a Trial in addition to a Wedding as your principle Event, you may cancel your booking for the principle Event by notifying us on the day of the Trial.  If you do so, you will only be required to pay the costs of the Trial and we will refund any money paid to us by you over and above the cost of the Trial;
7.4.    You may alter your contract by reducing the number of Services booked (to a minimum of one Service) up to 28 days before the Event by notifying us in writing, in which case we will recalculate the total charge payable and, where appropriate:
1.a)     reduce any balance payable by you accordingly; or,
1.b)     where the total charge has been paid in full, refund the difference between the original total charge and the recalculated charge if the recalculated charge is less than the total charge paid,
provided always that if the recalculated balance is less than the deposit of 30%, the amount of that deposit shall remain non-refundable.
7.5.    You may alter your contract with us by increasing the number of Services to be provided by us at any time up to 24 hours before the Event by notifying us in writing, subject to the availability of those Services and our ability to perform them.  The cost of any additional Services must be paid in cleared funds not less than 24 hours before the Event;
8.     Situations or events outside our reasonable control
8.1.    There are certain situations or events which may occur which are outside our reasonable control but which may stop us performing the Services at the Event.  Examples of such situations or events may include, but are not limited to:
1.a)     If weather conditions make it impossible or unsafe to perform any of the Services booked;
1.b)     If you have not provided a safe or suitable venue for us to perform any of the Services;
1.c)     If we have to wait for other providers of services who have been engaged by you to complete their work and/or services before we are able to perform the Services booked, or part of them, such that it is not possible for us to perform all or part of the Services;
1.d)     Where there is some other unforeseen or unavoidable event or situation beyond our control;
8.2.    Where such an event or situation occurs, we will make all reasonable efforts to re-schedule performance of our Services as soon as the situation which has stopped us performing the Services has been resolved.  If the rescheduled date is not convenient to you, or if we are unable to agree a rescheduled date, we reserve the right not to refund any of the cost of your booking, because we will have incurred costs in the form of cosmetics, make-up and other products, and  costs associated with staffing your Event;
8.3.    In the unlikely event that we must cancel all or some of our Services due to sickness or unavailability of salon stylists, we will refund to you the charge for any and all Services which have not been delivered up to and including the total charge for the booking;
9.     Trials
9.1.    Trials of our Services, as identified on the Booking Form, must be taken on weekdays and may last up to three hours;
9.2.    Where you have booked a Trial in advance of your Event, we will use all reasonable efforts to supply the same salon stylist at both the Trial and the Event, subject to availability; however, we cannot guarantee that the same salon stylist will attend both Trial and Event;
9.3.    If we supply different salon stylists at the Trial and the Event, we will use all reasonable efforts to make sure that the salon stylist who attends the Event is fully briefed to maintain our quality of service at the Event;
9.4.    If you change your mind about the particular services, treatments or stylings to be delivered between Trial and Event, we will use all reasonable efforts to re-work the particular services, treatments or stylings according to your specifications, but we cannot guarantee the outcome;
10.   Use of Property belonging to LeKeux Vintage Enterprises Ltd or its Suppliers
10.1.  All equipment, cosmetics, make-up, lotions, wardrobe, sets, props and other items which we use to perform our Services remain our property or that of our suppliers throughout your Event.  You agree that you and your guests will treat such equipment, etc., with reasonable care;
10.2.  In the event that any equipment, etc. belonging to either us or our suppliers is damaged by your act or omission, or the act or omission of your Guests, you agree to pay the reasonable costs of repair, or where repair is not possible, replacement of any and all equipment etc. so damaged.
11.   Exclusion and Limitation of Liability
11.1.  We do not exclude or limit liability for our negligence or negligent omission which causes personal injury or death;
11.2.   We shall only be liable for any loss or damaged suffered by you which is a reasonably foreseeable consequence of a breach of these Terms and Conditions or by our cancelling the provision of some of all of our Services or by our cancelling the provision of some of all of our Services. In the event that any loss or damage suffered by you relates to your business activities then we exclude all liability and in particular we exclude all liability for loss of profits or other economic loss arising of a breach of this contract;
12.   Communication
12.1.  If you wish to send us any notice or letter, it must to be sent either:
1.a)     By post to 2 Acacia Grove, Rugby CV21 2QT;
1.b)     By email to info@lekeuxevents.co.uk;
12.2.  If we wish to send you a letter or notice we will use the address or email address you have given on the Booking Form.
13.   Applicable Law
This agreement shall be governed by and construed in accordance with the laws of England and Wales and the English and Welsh courts shall have exclusive jurisdiction over any dispute arising out of on in connection with this Agreement.